piso9 Terms & Conditions

These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("User," "Player," or "you") and piso9 ("piso9," "we," "us," or "our"), the operator of the online gaming platform accessible at piso9.org. This Agreement governs your access to and use of all features, services, content, games, and functionality offered through piso9.

By completing the registration process, clicking "I Agree," depositing funds, or otherwise accessing any piso9 service, you acknowledge that you have read and understood this Agreement and consent to be bound by all provisions herein, including any additional policies incorporated by reference, such as the Privacy Policy and Responsible Gaming Policy.

This Agreement is effective as of January 1, 2026, and supersedes all prior agreements, representations, or understandings between you and piso9 relating to the subject matter herein.

To register and maintain an active account on piso9, you must meet all of the following eligibility criteria at all times:

• You are at least 21 years of age, as required under Philippine law and PAGCOR regulations governing online gaming;
• You are a natural person and are legally capable of entering into binding contracts under Philippine law;
• You are not located in, a resident of, or a national of any jurisdiction in which online gambling is prohibited by applicable law;
• You are not a current employee, contractor, officer, director, or immediate family member of any employee of piso9 or any of its affiliated game providers;
• You are not registering for purposes of collusion, fraud, money laundering, or any activity that is unlawful under Philippine law or the laws of your jurisdiction;
• You have not previously been excluded or banned from piso9 or any affiliated platform.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, valid email address, and Philippine mobile number. piso9 reserves the right to verify this information at any time and to suspend or close accounts where information is found to be inaccurate, incomplete, or misleading.

Each individual is permitted to hold only one (1) active account on piso9. The creation of multiple accounts by a single individual — whether using the same or different personal details — is strictly prohibited and constitutes grounds for immediate account termination and forfeiture of all associated balances and bonuses.

You are solely responsible for the security and confidentiality of your piso9 account credentials, including your username and password. piso9 will not be liable for any loss or damage arising from your failure to maintain the security of your login information.

You must not share your account credentials with any third party, allow any third party to access your account, or operate your account on behalf of another person. All activity conducted through your account is your sole responsibility, regardless of whether you authorized such activity.

You must notify piso9 immediately at [email protected] if you suspect that your account has been accessed without your authorization. piso9 will investigate such reports and may temporarily suspend your account as a protective measure pending investigation.

Your piso9 account is personal and non-transferable. You may not sell, transfer, or assign your account or any account balance to any other person under any circumstances.

piso9 reserves the right to implement account verification checks at any time, including requests for government-issued identification documents, proof of address, and proof of payment method ownership. Failure to provide requested documentation within the specified timeframe may result in account suspension and withholding of pending withdrawals pending satisfactory verification.

All financial transactions on piso9 are denominated in Philippine Peso (PHP). piso9 supports the following deposit and withdrawal channels: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank. The availability of specific payment channels may change from time to time and piso9 does not guarantee the continued availability of any specific channel.

Deposits: Deposits are credited to your piso9 wallet upon confirmation from the relevant payment provider. piso9 is not responsible for delays caused by third-party payment processors or banking institutions. Minimum and maximum deposit amounts may apply and are displayed in the cashier section of your account at the time of deposit.

Withdrawals: Withdrawal requests are subject to identity verification (KYC) completion. Accounts that have not completed the full KYC process are ineligible to withdraw funds. piso9 processes withdrawal requests within its standard processing window; however, final receipt of funds is also dependent on the processing times of the chosen payment provider. piso9 reserves the right to request additional documentation before approving any withdrawal.

Anti-Money Laundering: In accordance with Philippine anti-money laundering laws and PAGCOR requirements, piso9 is obligated to monitor transactions and report suspicious activity. Withdrawals must be made to a payment account registered in the same name as the piso9 account holder. Third-party withdrawals are not permitted.

• piso9 reserves the right to impose withdrawal limits, request source-of-funds documentation, or delay processing where required by applicable law or internal risk procedures;
• Funds deposited on piso9 may only be used for gaming purposes and must not be deposited for the purpose of holding funds without gaming activity;
• Deposits will not accrue interest under any circumstances.

piso9 may offer bonuses, free spins, cashback rewards, and other promotional incentives from time to time. All promotions are subject to specific terms including wagering requirements, minimum deposit thresholds, eligible game restrictions, and expiry dates, which will be published alongside each individual promotion.

The following general conditions apply to all piso9 bonuses unless the specific promotion terms state otherwise:

• Bonus funds are credited to a separate bonus wallet and may not be withdrawn until applicable wagering requirements have been fully satisfied;
• Wagering requirements must be completed within the specified time period. Uncompleted wagering requirements will result in the forfeiture of associated bonus funds and any winnings generated from them;
• piso9 reserves the right to withdraw, modify, or cancel any promotion at any time without prior notice;
• Bonuses are intended for personal recreational use. Any player found to be abusing bonuses, exploiting promotions, or engaging in low-risk wagering strategies designed solely to fulfil wagering requirements without genuine gaming intent may have their bonus voided and their account reviewed;
• Each promotion is available to eligible players once unless stated otherwise. Claiming multiple accounts to obtain additional bonus benefits constitutes fraud;
• piso9 reserves the right to reclaim bonus funds that were awarded in error.

All games available on piso9 — including slots, live casino, bingo, HRG Live, and any other game category — are governed by the rules published for each individual game and by the terms of the applicable game provider. By playing any game on piso9, you agree to be bound by the relevant game rules.

piso9 works exclusively with game providers whose random number generation (RNG) systems are certified by independent testing laboratories. The outcome of all RNG-based games is determined solely by the certified RNG and cannot be influenced by piso9, the game provider, or any player.

In the event of a game malfunction, software error, or communication failure that affects the outcome of a game round, piso9 reserves the right to void the affected game round and return the wager to the player's account. piso9 will not be liable for any winnings arising from a game that malfunctioned or operated in an unintended manner.

piso9 further reserves the right to void bets or withhold payment where there is reasonable evidence that a bet was placed in error, where odds or game outcomes were displayed incorrectly due to a technical error, or where the integrity of a game round has been compromised.

The following activities are strictly prohibited on piso9. Engaging in any prohibited activity may result in immediate account suspension, permanent closure, forfeiture of all balances and pending withdrawals, and referral to Philippine law enforcement authorities:

• Fraud and Misrepresentation: Providing false personal information, using stolen or unauthorized payment methods, or misrepresenting your identity or eligibility;
• Collusion: Coordinating with other players to gain an unfair advantage in any game, including but not limited to sharing hand information in card games or coordinating bets in live dealer games;
• Use of Automated Software: Using bots, scripts, artificial intelligence tools, or any automated system to interact with piso9 games or services on your behalf;
• Exploitation of Errors: Deliberately exploiting software bugs, pricing errors, or system malfunctions for financial gain;
• Money Laundering: Using piso9 accounts as a vehicle for the placement, layering, or integration of illicit funds, in violation of Republic Act No. 9160 (Anti-Money Laundering Act) and its amendments;
• Unauthorized Commercial Use: Using piso9 services for commercial purposes without express written authorization, including operating as an agent, broker, or aggregator for other players;
• System Interference: Attempting to interfere with, disrupt, or gain unauthorized access to piso9 systems, servers, or databases.

piso9 is committed to promoting responsible gaming and takes its duty of care to players seriously. piso9 provides all registered players with access to the following responsible gaming tools, available directly from account settings:

• Deposit Limits: Daily, weekly, and monthly PHP deposit caps that take effect immediately upon activation. Requests to increase a limit are subject to a mandatory cooling-off period;
• Session Time Reminders: Configurable alerts that notify you after a set period of continuous gaming activity;
• Cooling-Off Periods: Temporary account restrictions of between 24 hours and 6 weeks, during which gaming and deposits are suspended;
• Self-Exclusion: Voluntary account exclusion for periods ranging from 30 days to permanent exclusion. Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period.

piso9 encourages any player who believes that their gaming may be causing harm to themselves or others to make use of these tools and to seek support from appropriate counseling resources available in the Philippines.

piso9 strictly complies with PAGCOR regulations regarding responsible gaming obligations applicable to licensed online gaming operators in the Philippines.

All content on piso9, including but not limited to the piso9 brand name, logo, website design, software, graphics, text, game interfaces, and all other materials displayed or made available through piso9.org, is the exclusive intellectual property of piso9 or its respective licensors and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use piso9 solely for your personal, non-commercial gaming purposes in accordance with this Agreement. This licence does not include any right to:

• Copy, reproduce, distribute, publish, or transmit any piso9 content;
• Modify, adapt, translate, or create derivative works based on piso9 content;
• Reverse engineer, decompile, or disassemble any piso9 software;
• Use any piso9 brand name, logo, or trademark without prior written authorization.

Any unauthorized use of piso9 intellectual property is a breach of this Agreement and may constitute infringement under Philippine law.

To the maximum extent permitted by applicable Philippine law, piso9 and its affiliates, officers, directors, employees, agents, and game providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of piso9, including but not limited to:

• Loss of funds resulting from gaming activity;
• Technical failures, service interruptions, or connectivity issues beyond piso9's reasonable control;
• Unauthorized access to your account resulting from your failure to maintain credential security;
• Delays in payment processing caused by third-party financial institutions;
• Any game malfunction or error that has been voided in accordance with Section 6 of this Agreement.

piso9's total aggregate liability to you for any claim arising under this Agreement shall not exceed the total amount deposited by you into your piso9 account in the thirty (30) days immediately preceding the event giving rise to the claim.

Nothing in this Agreement shall limit or exclude piso9's liability for fraud, willful misconduct, or any other liability that cannot be lawfully limited or excluded under Philippine law.

piso9 collects, processes, and stores your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. The manner in which piso9 handles your personal data is described in detail in the piso9 Privacy Policy, which is incorporated into this Agreement by reference.

By registering on piso9, you consent to the collection and processing of your personal data for purposes including account management, identity verification, fraud prevention, regulatory compliance, and service improvement, as described in the Privacy Policy.

piso9 will not sell, rent, or disclose your personal data to third parties except as required for the provision of its services, as required by Philippine law or PAGCOR regulations, or as otherwise set out in the Privacy Policy.

Closure by You: You may close your piso9 account at any time by contacting customer support. Upon closure, any verified real-money balance remaining in your account will be returned to you via your registered payment method, subject to completion of any outstanding KYC requirements and deduction of any outstanding amounts owed to piso9. Bonus balances and associated winnings are forfeited upon voluntary closure.

Closure by piso9: piso9 reserves the right to suspend, restrict, or permanently close your account at any time and without prior notice in circumstances including, but not limited to:

• Breach of any provision of this Agreement;
• Provision of false, inaccurate, or misleading registration information;
• Failure to complete KYC verification within the required timeframe;
• Engaging in any prohibited activity as defined in Section 7;
• Requests or requirements from PAGCOR, Philippine law enforcement, or other competent authorities;
• Reasonable suspicion of money laundering, fraud, or criminal activity.

In cases of termination for cause, piso9 reserves the right to withhold any account balance pending the outcome of an investigation. Where a breach is confirmed, piso9 may forfeit such balances in accordance with applicable law.

This Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law principles.

In the event of any dispute arising out of or in connection with this Agreement or your use of piso9, you agree to first contact piso9 customer support to seek an informal resolution. piso9 will endeavour to resolve all player complaints fairly and promptly.

If a dispute cannot be resolved informally within thirty (30) days of written notice, the parties agree to submit the dispute to the jurisdiction of the competent courts of the Republic of the Philippines. Players who are registered in the Philippines further agree that PAGCOR's dispute resolution procedures may apply where relevant to regulated online gaming activities.

piso9 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, piso9 will notify registered players via email to their registered address and/or via a prominent notice on piso9.org, at least seven (7) days before the changes take effect, except where immediate changes are required by applicable law or regulatory requirement.

Your continued use of piso9 after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not agree to the amended terms, you must cease using piso9 and may request account closure in accordance with Section 12.

The date of the most recent revision is displayed at the top of this page. piso9 recommends that you review these Terms & Conditions periodically to stay informed of any updates.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the piso9 platform, please contact the piso9 support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Platform: piso9.org

piso9 aims to acknowledge all support queries within 24 hours and to resolve complaints within a reasonable timeframe in accordance with the nature of the issue.